Frequently Asked Questions for Colonial Heights residents

What are the main difference in the new recycling program and how will it affect my current routine?

One of the biggest differences will be that curbside collection of recycables will now happen every other week (BLUE FRIDAY) instead of every week. This change will not only be a cost-saving measure, but will also maximize service value and productivity; and will allow for new programs such as "Recycling Perks."

In addition, you will also receive a much larger recycling container- 96- gallons- that is on wheels and has a lid (very similiar to your trash container). The new cart will not allow for larger accumulation of recycables, but will also provide a much cleaner and weasier way to do so.

How do I know which week is my recycling week?

You will receive a new collection calendar with the curbside recycling cart delivery. Beginning July 7, your curbside recycling will be collected every other Friday. You can subscribe for a free e-mail reminder, click here to sign up. To download the 2012 CVWMA Recycling Schedule, click here (pdf).

When will I receive my new container?

Delivery of the new 96 gallon curbside carts will begin June 18, 2012.

What color is the new recycling cart?

Green, similiar to the current color of the recycling bins.

What will happen to container or bin that I have now? Can I keep it?

Yes. You can keep your current bin if you would like. If not, simply place it with your recycables and it will be picked up.

What if I would prefer to not have the 96-gallon container for recycling and want to just keep using my current bin?

You may continue to use your current recycling bin instead of (or in addition to) the new, larger 96-gallon cart. If you have more recycling than will fit in the new cart, you can also use the bin for overflow.

Can I get a smaller recycling cart?

The curbside 96-gallon cart is the only recycling cart provided at this time.

What if I want a second recycling container? How much will it cost? How do I go about getting one?

Visit www.cvwma.com or call the Recycling Hotline at 340-0900 to purchase additional recycling cart for $65.00. The cart will be delivered and broken carts are repaired if damaged by the driver at no additonal fee (No refunds or returns; and CVWMA and/or the City are not responsible for broken carts. Carts damaged by the driver will be repaired at no additional fee). Purchase additonal cart click here.

What are the basic recycables that are currently collected? Will that change with new program?

Accepted items for curbside recycling remain the same, cardboard, mixed paper, steel and aluminum cans, narrow neck plastic bottles with a #1 or #2 PETE or HDPE, glass bottles and jars. There will be no change in the items collected.

Will my recycling cart be collected in the alley like the trash?

No. As has always been the case, the recycling program is curbside only. (Some customers do receive trash collection in their alley and that will continue with trash; but recycables will only be collected curbside. Please note that there may, however, be some areas of the City that will allow for an exception to this rule. Call the Recycling Htoline for further information.

Can I use my recycling cart for trash?

No. The trash collectors will not collect from the green recycling carts.

What is the "Recycling Perks" program?

Recycling Perks is a program offered by the City's recycling service provider (TFC Recycling) that allows residents to earn points for recycling. The points can be redeemed in discounts and coupons at local retailers and restaurants. For a look at how this will work visit www.recyclingperks.com

Do I have to sign-up or create my own account on the TFC Recycling website to be eligible for the Recycling Perks program?

Yes. Go to www.recyclingperks.com to learn more about the program and benefits.

I would like to participate in the "Recycling Perks" program but do not have a computer. How do I sign-up?

The only way to register and participate in the Recycling Perks program is through the www.recyclingperks.com website. For Colonial Heights customers that do not have access to a computer, there is a computer station available for this purpose in the main lobby of the Colonial Heights City Hall ( 201 James Avenue) or the Colonial Heights Public Library (1000 Yacht Basin Drive). City staff can provide assistance in this regard and there is no chanre for this service.

For more information call the Recycling Hotline at 340-0900 to speak with our team of customer service representatives or email them at customerservice@cvwma.com